Respecting Human Rights

Basic Policy on Human Rights

Led by our philosophy of "constantly creating new value that supports families and lifestyles as we provide high levels of satisfaction and moving experiences," and our slogan of "For the people, with people, we advance into the future," it is our mission to help solve the varied problems faced by society by providing a human touch. Because we are a company that provides services with a human touch, we believe it is important that we demonstrate respect not only for our customers and employees, but for all stakeholders, both in our attitudes and our actions. That is why we have formulated our Basic Policy on Human Rights, which is described below.

Complying with International Human Rights Standards

The HITOWA Group supports and observes international human rights codes such as the International Labor Organization Declaration on Fundamental Principles and Rights at Work, and the Guiding Principles on Business and Human Rights and the International Bill of Human Rights of the United Nations.


This policy applies to all executives and employees of the HITOWA Group (all directly hired employees, including all temporary employees, part time employees, etc.). It also requires that our business partners respect human rights in their corporate activities, in accordance with this policy.

Responsibility for Respecting Human Rights

The HITOWA Group is responsible for respecting human rights throughout its business activities, as indicated below.

  • We reject all forms of discrimination based on the differences between individuals, including gender, race, nationality, age, physical characteristics, sexual orientation, gender identity, religion, creed, career, and lifestyle.
  • We do not tolerate sexual harassment, power harassment, or any other form of harassment.
  • We do not tolerate child labor, forced labor, human trafficking, slave labor, or any violations of people's dignity and respect by business partners or any parties associated with them.
  • We respect the right of employees to form labor unions of their own accord, to choose whether or not to join labor unions, and to engage in collective bargaining.
  • We believe that if we are to realize our management philosophy, it is crucial that each and every one of our diverse personnel lives up to their full potential, so we not only obey minimum wage laws and reduce long working hours, but we also strive to be a group that is rewarding to work at, where employees enjoy both physical and mental health as they work.

Human Rights Due Diligence

The HITOWA Group has established a human right due diligence system which it uses to identify human rights risks within the Group and to prevent those risks from manifesting themselves, or mitigate them in the event that they do manifest themselves, through measures, training, and awareness-raising activities. We constantly monitor the progress and results of our human rights due diligence system, disclose information about the results of our activities, and engage in dialogue and discussions with related stakeholders as necessary.

Corrections and Remedies

If the Group does cause or become involved in a situation involving a violation of human rights, we use appropriate measures to determine the cause of the situation, address it, and make improvements.